Simple non-conformance reporting for small teams.
For small businesses tracking quality issues across customers, suppliers, audits and production.
One Opeux account — start with NCR, add more tools later.
Two pallets ordered separately, batch numbers not matched at goods-in.
- ✓ Add batch check to goods-in
- ○ Update supplier brief (due Fri)
- ○ Verify on next delivery
Sample Opeux NCR — non-conformance record and corrective actions. Demo data — no real customer information shown.
The problem
- ✕Quality issues logged in spreadsheets and forgotten
- ✕Root causes that never get to the real why
- ✕Corrective actions that are vague and never verified
- ✕No simple way to spot recurring problems
What you get
- ✓Capture NCRs with severity, source and category
- ✓Customisable fields and templates per workspace
- ✓Assign and track corrective actions to completion
- ✓Comment thread and full activity timeline per NCR
- ✓Status flow: Draft → Open → Investigating → Awaiting action → Actioned → Verified → Closed
- ✓AI prompts: root cause, corrective action, preventive action, classification, report
- ✓Search, filter and sort by status, severity, category and owner
- ✓Workspace-only access — your quality data stays private
Opeux NCR is non-conformance reporting without the enterprise QMS overhead. Log issues, run a quick root cause, assign corrective actions and close them out — all in a workspace your team will actually use. AI helps draft the issue summary, suggests likely root causes from history, and drafts the corrective action wording. It is built for small businesses with quality requirements who want a real audit trail without buying a six-figure QMS. Issues, root causes, corrective actions and verifications all live on the same record, with photos, timelines and supplier links — so audits, customer reviews and ISO walkthroughs become a calm conversation, not a panicked search through email.
How NCR fits your week
- 1. Log the issue
Quick capture: what, where, who, when, photos.
- 2. Run a root cause
Lightweight 5-whys with AI prompts.
- 3. Assign corrective action
Owner, due date and clear action statement.
- 4. Close out cleanly
Verify the action, close the NCR, keep the audit trail.
Inside Opeux NCR
Quick capture from a phone, with photos.
Lightweight 5-whys with AI prompts to push past surface causes.
Assign owner, due date and clear action — track to close.
See repeat issues by site, supplier or category.
Export NCR history for customer audits and ISO reviews.
Tag NCRs back to a supplier and track repeat offenders.
Who uses NCR
Track production issues and corrective actions.
Site-level NCRs with photos and supplier links.
Audit-ready NCR records for ISO 9001 reviews.
Quality and hygiene NCRs with full audit trail.
Damage, mispick and supplier NCRs in one place.
Site quality issues with photos and corrective action tracking.
Where AI helps
AI writes a clear, plain-English summary of the issue.
5-whys prompts that push past the obvious answer.
AI drafts a clear corrective action statement.
Flags new NCRs that look like ones you've seen before.
A better alternative to the spreadsheet
A 'quality issues' spreadsheet nobody updates and nobody trusts.
Issues recur, corrective actions don't close, audits are stressful.
A live NCR workflow with owners, due dates and a real audit trail.
Issues are tracked, root causes captured, actions closed and audits calm.
- ✓Manufacturing
- ✓Construction subcontractors
- ✓Engineering services
- ·Enterprise QMS replacements
- ·Pharma-grade regulated quality systems
Is NCR right for you?
- ✓You have customer or accreditation quality requirements
- ✓You want a real audit trail for NCRs
- ✓You want corrective actions tracked to close
- ✓You want trend reporting on repeat issues
- ✓You want a phone-friendly capture flow
- ✓You don't want to buy an enterprise QMS
Frequently asked questions
Does this replace a QMS?
It covers the NCR/CAPA part well — many small businesses don't need more than that.
Can I capture NCRs from a phone?
Yes — quick capture with photos from any phone.
Can I link NCRs to suppliers?
Yes — supplier NCRs let you track repeat offenders.
Can I export for audit?
Yes — export NCR history with full timeline for audit.
Does AI help with root cause?
Yes — 5-whys prompts and pattern matching against past NCRs.
Can I see repeat issues?
Yes — trend reporting by site, supplier and category.